The service provides independent living services for people with intellectual disabilities, physical disabilities, mental health support needs, and autistic people.
The inspection found the service:
- cares effectively for the wellbeing of the people it supports
- puts them at the centre of decisions about their lives and care
- consistently considers their communication needs
- is well-led and staffed by a creative, flexible, and dedicated team
One of the comments from people who are supported by the service was:
‘They help me if I am feeling worried, I trust them. They help me to do things I need to do, like tidying and cleaning, but do fun things with me too.’
Jane Percy, Shaftesbury’s Director of Care Operations, said: ‘This is a very positive inspection result for Shaftesbury North Wales. It’s a testament to the hard work and commitment of the whole team there, and I was delighted to read some of the wonderful things the people we support said about the service and the team.’