Impact Report 2025


Shaftesbury exists to support people with disabilities to live a life that adds up for them.

We do this by delivering disability care, rehabilitation and special education services across England, Wales and Northern Ireland.

Our dedicated workforce of 1,500+ staff and volunteers directly support over 4,000 children, young people and adults a year.

Income is spent where it matters – on the people we support. For every £1 spent, 98p is spent directly on supporting people - providing personalised care, quality education and specialist rehabilitation.

HRH Princess Royal at one of our services

It has been a year of both achievement and renewal. I send my thanks and best wishes to all those involved - staff, volunteers, supporters and ambassadors - for their unwavering commitment.

- HRH The Princess Royal, Patron

Sally standing outside a building during interview

It’s been another busy year for Shaftesbury and I’m proud to share this overview reflecting hard work, resilience and expertise across the organisation. The results speak for themselves.

- Sally Chivers, Chief Executive

Education

Our three educational settings aim to secure the best possible outcomes for children and young people with disabilities, giving them the chance to learn and grow.

1

school

2

specialist Further Education colleges

240

students aged 3-19

1

retail outlet

64

animals to support student learning

We work closely with families and commissioners to provide support through education, training and community partnerships. All educational provision actively promotes inclusion and emotional wellness.

Child on climbing frame
Person in costume of TRex with children during World Book Day

Experiencing the world of work

For young people with additional needs, work experience can be life changing. At Shaftesbury Nash College, students are involved in different roles across the college, from catering, helping with administration tasks or car washing.

Shaftesbury Millie College works to blend education with enterprise, bridging the gap between academic learning and employment. Students are engaged with animal care, catering and retail, conservation, horticulture and events.

Liv’s experience of animal care led to her securing a voluntary role at a local animal rescue centre. Two other Millie College students completed a six-week placement with the National Trust. 

Work experience student putting bookcase together
Student moving hay on a farm during work experience

Our supporters have funded projects that have improved our educational facilities and enhanced the learning experience. Upgrades include:

  • Refurbished polytunnels at Shaftesbury Millie College, and a new wheelchair accessible vehicle to transport students around the 350-acre site
  • The creation of a mock-up flat to teach independent living skills to young people in a safe and supportive environment
  • A new wet room makes washing facilities more accessible for students at Shaftesbury Nash College
Map of education upgrades

Care

Our extensive range of supported living, residential and rehabilitation services allows for a more personalised approach to care, with support uniquely tailored to meet individual needs.

15

residential services, of
which 4 are registered
to provide nursing
care

49

supported
living services

8

registered offices

1

children's service

2

day centres

100%

of our inspected services are rated good or above with CQC

Direct Support Hours delivered including
nursing and healthcare assistant hours

1,320,986.08

total over a 52-week period

People we support on a day out at the market
Veasna smiling at one of the services

Lily’s life-changing support

Many people with disabilities are moved from place to place because they are deemed too challenging.

Lily* came to Shaftesbury for emergency care at the age of 18. Non-verbal with complex needs, she was very underweight and in a state of high emotional distress.

Her behaviours were the most extreme her support worker had experienced in a 30-year career in social care which is evidence of Lily’s fear and anxiety levels when she first arrived.  

What Lily needed was stability, compassion and continuity of care. Her astonishing progress is testament to how our amazing staff teams go more than the extra mile to build trust with an individual, to understand their needs and make them feel safe. 

Six years on, Lily has a structured routine, is communicating well, has healthy eating and sleeping habits and enjoys days out. Most importantly, she has familiar faces caring for her and rarely displays distress behaviours which reflects her level of contentment. 

Lily on a day out with support worker
Lily by the coast with support worker

Rehabilitation

Shaftesbury runs specialised rehabilitation services for people with an acquired brain injury. We work with people once they have completed the early phase of their treatment, in day settings.

1

acquired brain injury
rehabilitation centre

1

memory and
dementia service

120

rehabilitation programmes
were completed

320

rehabilitation patients were
seen in 2024/25

For those accessing Shaftesbury Icanho,

87%

improved the functional skills
needed to access the community

Through our brain injury service in Suffolk, we work with local authorities, CCGs and a wide variety of health partners in supporting people to manage life beyond injury and help get their lives back on track.

Tara Foy smiling near at a dining table
Shaftesbury Dementia team outside service

Rehabilitation road to recovery

What should have been a day of jubilation quickly turned to devastation for retired teacher, John and his family. The lifelong Ipswich Town supporter had just watched his beloved football team beat Coventry City 2-1, securing their return to the Premier League after 22 years. In all the excitement, John suffered a cardiac arrest and lost consciousness.

Since that day in April 2024, he has been on a long road to recovery, spending six weeks in hospital before being referred to Shaftesbury Icanho.

Over a period of nine months, John underwent our comprehensive programme of occupational therapy, speech and language therapy and psychological support.

Wife Heather and their three adult daughters have also benefited from counselling sessions, facilitated by specialists including a neuropsychologist and social worker.   

“Without Icanho, we’d be floundering and feeling overwhelmed,” says Heather.  

Prior to his brain injury, John had been lecturing part-time at the Ipswich Institute, sharing his enthusiasm for literature and film with adult learners. Believing this was key to his recovery, Shaftesbury Icanho set him the goal of delivering a presentation at the Institute. “It really helped me feel myself again. It was like getting back to work,” he says.

John on a bench in a garden
John with his wife Heather sitting on a sofa

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